Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to 9b99, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and 9b99 ("we", "us", "the Platform") governing your use of our website, games, betting services, promotional offers, and all related features accessible at 9b99.ws.

By registering an account, depositing funds, or placing a bet on 9b99, you acknowledge that you have read, understood, and agree to comply with these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue your use of the platform. We reserve the right to update or modify these Terms at any time, and it is your responsibility to review them regularly.

2. Eligibility & Age Restrictions

To create an account and use 9b99's services, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis:

• You must be at least 21 years of age. We strictly enforce our 21+ policy and reserve the right to request age verification documentation at any time.
• You must be a natural person with full legal capacity to enter into a binding agreement. Corporations and automated agents may not register accounts.
• You must not be registered as a self-excluded player on 9b99 or on any related platform. Self-excluded users who attempt to re-register will have their accounts closed immediately.
• You must not be accessing 9b99 from a jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to ensure compliance with local laws.

3. Account Registration & Verification

When registering for a 9b99 account, you are required to submit accurate, current, and complete information. Providing false, misleading, or incomplete details constitutes a breach of these Terms and may result in immediate account suspension or closure. The following policies apply to your account:

• One account per person only. Duplicate accounts are prohibited and any secondary accounts discovered will be closed, with funds forfeited where fraud or bonus abuse is detected.
• You are fully responsible for maintaining the security and confidentiality of your login credentials. 9b99 accepts no liability for losses arising from unauthorized account access due to your failure to keep credentials secure.
• We may request Know Your Customer (KYC) verification documents — including a national identity card, passport, or utility bill — before processing any withdrawal requests or awarding bonus funds.
• 9b99 reserves the right to suspend or permanently close any account at its sole discretion, including in cases of suspected fraud, money laundering, or violation of these Terms, without prior notice.

All personal data collected during registration and verification is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

4. Deposits, Withdrawals & Payments

9b99 supports a range of popular payment methods used widely across Bangladesh, ensuring fast and convenient financial transactions for our users. The following terms govern all deposits and withdrawals:

• Accepted payment methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Minimum deposit and withdrawal amounts are subject to change and will be displayed on the payments page at the time of transaction.
• Withdrawals are processed only to accounts or wallets verified under the same name as the registered 9b99 account holder. Third-party withdrawals are strictly prohibited.
• All deposits must be wagered at least once before a withdrawal request can be submitted, unless otherwise specified in a promotional offer's specific terms.
• 9b99 processes withdrawal requests within 24-72 hours, subject to successful KYC verification and the absence of any pending investigations. Processing times may vary depending on the payment provider.
• 9b99 reserves the right to withhold or delay any payment in cases of suspected fraud, incomplete KYC, or breach of these Terms pending investigation. Where fraud is confirmed, funds may be forfeited entirely.

Currencies are processed in BDT (Bangladeshi Taka). Any currency conversion fees charged by your payment provider are your sole responsibility and are outside the control of 9b99.

5. Bonuses, Promotions & Wagering Requirements

9b99 offers a variety of bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time of each promotion:

• Welcome bonuses and other promotional credits are subject to wagering requirements (rollover) before any associated winnings may be withdrawn. The applicable rollover factor will be clearly stated in the promotion details.
• Free spin winnings are credited as bonus funds and are subject to the standard wagering requirement stated at the time of the free spin award.
• 9b99 reserves the right to cancel or modify any promotion at any time without prior notice. If a promotion is cancelled after a user has opted in, any wagering requirement already completed will be honoured.
• Bonus abuse — including but not limited to creating multiple accounts, placing opposing bets, or exploiting system errors to gain unfair advantage — will result in immediate account closure and forfeiture of all associated funds.

All bonuses are offered in BDT. Unused bonus funds that remain inactive for more than 90 consecutive days may be forfeited without prior notice. Bonuses cannot be transferred between accounts.

6. Responsible Gaming

9b99 is committed to promoting responsible gaming and providing a safe environment for all users. We take gambling-related harm seriously and have implemented the following safeguards:

• Deposit limits: Users may voluntarily set daily, weekly, or monthly deposit limits on their account. Once set, a limit cannot be increased for a minimum cooling-off period of 24 hours.
• Self-exclusion: Any user who feels their gambling is becoming a problem may request a self-exclusion period of 30 days, 6 months, 1 year, or permanently. During self-exclusion, access to the platform is blocked and no promotional offers will be sent.
• Underage gambling prevention: 9b99 employs strict age verification procedures. If we have reason to believe a minor is using the platform, we will immediately suspend the account and conduct a full review. All winnings generated by a minor will be void and forfeited.

7. Prohibited Activities

Users of 9b99 are strictly prohibited from engaging in any of the following activities on or in connection with the platform. Violation of these prohibitions may result in permanent account closure, forfeiture of all balances, and reporting to relevant authorities:

• Using automated software (bots, scripts, crawlers) to interact with games, place bets, or gain any form of unfair advantage over other users or the platform itself.
• Using the platform to launder money or conduct any other financial crime. 9b99 complies with anti-money laundering (AML) best practices and will report suspicious activity to appropriate authorities.
• Sharing, selling, or transferring your account credentials or account access to any third party. Accounts are strictly personal and non-transferable.
• Attempting to exploit technical errors, software bugs, or system vulnerabilities to gain credits, bonuses, or winnings beyond what is fairly earned through gameplay.

9b99 reserves the right to take all appropriate legal and technical action against any person found to be in violation of this section, including pursuing civil and criminal remedies.

8. Intellectual Property

All content available on 9b99 — including but not limited to text, graphics, logos, icons, images, audio clips, video, game code, software, and the overall appearance and arrangement of the website — is the exclusive property of 9b99 or its content suppliers and is protected under applicable intellectual property laws.

You may not reproduce, distribute, publicly display, create derivative works from, or otherwise exploit any part of the 9b99 platform for any commercial purpose without obtaining our prior written consent. Unauthorized use will be pursued vigorously.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 9b99, its directors, employees, affiliates, partners, and game content providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform — including loss of profits, loss of data, loss of gaming credits, or service interruption.

9b99 does not warrant that the platform will be error-free, uninterrupted, or free of viruses or other harmful components. We strive to maintain platform availability and security using SSL encryption and fair play certified systems, but temporary outages may occur without prior notice.

10. Amendments to Terms

9b99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered users via email or a prominent notice on the platform. The date of the most recent revision will always be indicated at the top of this page.

Your continued use of 9b99 following any amendment constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the platform immediately and contact our support team to close your account.

11. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of any dispute between you and 9b99, we encourage you to contact our support team first at [email protected] to seek an amicable resolution. 9b99 is committed to resolving user disputes fairly, promptly, and transparently, and our support team is available 24/7 to assist.