9b99 Privacy Policy

Last Updated: January 2026

At 9b99, the privacy and security of our players is a matter of the highest importance. This Privacy Policy sets out in clear, formal terms how we collect, store, use, and protect personal information provided by users of the 9b99 platform, which operates at https://9b99.ws and is directed at adults aged 21 and above located in Bangladesh. By accessing or using 9b99, you agree to the practices described in this document.

This policy applies to all personal data we process in connection with your registration, account activity, deposits, withdrawals, gameplay, and any communications you have with our support team. We encourage you to read this policy carefully and contact us at [email protected] if you have any questions regarding how your information is handled.

1. Information We Collect

When you register for and use a 9b99 account, we collect several categories of personal information. The specific data we gather depends on how you interact with our platform and which services you use. The main categories of information we collect include:

• Identity and contact details: full name, date of birth, email address, phone number, and residential address (required for account verification in compliance with responsible gaming obligations).
• Financial information: transaction records including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and withdrawal requests — used solely to process payments and comply with financial record-keeping requirements.
• Technical and usage data: IP address, device type, browser version, operating system, session duration, pages visited, and gameplay history — collected automatically when you use the platform.
• Communications data: messages, support tickets, live-chat transcripts, and email correspondence between you and our customer support team.
• Verification documents: copies of government-issued identification (e.g. national ID card, passport) submitted to fulfil our Know Your Customer (KYC) requirements.

2. How We Use Your Information

9b99 uses the personal information we collect for clearly defined, legitimate purposes. We do not use your information in ways that are incompatible with the purpose for which it was originally collected. The primary uses of your personal data are:

• Account creation and management: processing your registration, authenticating your identity, maintaining your account balance, and enabling access to games, promotions, and platform features.
• Payment processing: handling deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and maintaining accurate financial records.
• Responsible gaming compliance: monitoring gameplay patterns to identify indicators of problem gambling and, where necessary, applying account restrictions, self-exclusion, or contacting the account holder.
• Service improvement and communication: sending transactional notifications, responding to support enquiries, resolving disputes, and improving platform features based on aggregated usage analytics.

3. Legal Basis for Processing

We process your personal data only where a lawful basis exists. Depending on the specific activity, 9b99 relies on the following legal grounds:

• Contractual necessity: processing required to fulfil our obligations under the terms of service you accepted at registration, including providing access to the platform and processing financial transactions.
• Legal obligation: processing necessary to comply with financial reporting, anti-money laundering (AML), and responsible gaming regulations applicable in Bangladesh.
• Legitimate interests: processing for fraud detection, platform security, abuse prevention, and service analytics — conducted in a manner proportionate to the privacy rights of individual users.
• Consent: where you have explicitly opted in to receive promotional offers, bonuses, or marketing communications — you may withdraw this consent at any time by contacting our support team.

4. Data Sharing and Third Parties

9b99 does not sell, rent, or trade your personal data to any third party. We may share your information only in the following strictly limited circumstances:

• Payment processors: we share the minimum financial data required with our payment partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) to process deposits and withdrawals. These partners operate under their own privacy and security standards.
• Game technology providers: platform providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt may receive anonymised or aggregated session data necessary to deliver their games within the 9b99 environment.
• Legal and regulatory authorities: we may disclose personal data to competent legal authorities where required by applicable law, or in connection with the investigation of fraud, money laundering, or other unlawful activities.

5. Data Retention

9b99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account information and transaction records are typically retained for a period of five years following the closure of an account, in order to satisfy financial record-keeping and anti-money laundering obligations. After this period, your data will be securely deleted or anonymised unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

9b99 uses cookies and similar tracking technologies to ensure the proper functioning of the platform, remember your preferences, and analyse how our services are used. The categories of cookies we use include:

• Essential cookies: strictly necessary for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting your ability to use the site.
• Functional cookies: used to remember your language preference, last visited page, and account settings to deliver a more personalised experience.
• Analytics cookies: help us understand which pages and features are most popular so we can improve the user experience for all players. Analytics data is aggregated and does not personally identify you.
• You can manage, restrict, or delete cookies through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of certain platform features.

7. Data Security

9b99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption of all data in transit, secure access controls for our internal systems, regular security assessments, and strict data handling procedures for all staff who process player information. Whilst we take every reasonable precaution, no system of data transmission or storage can be guaranteed to be entirely secure. In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected users without undue delay.

8. Your Rights

As a user of the 9b99 platform, you have the following rights in relation to your personal data: (a) The right to access — you may request a copy of the personal data we hold about you. (b) The right to rectification — you may ask us to correct any inaccurate or incomplete data. (c) The right to erasure — in certain circumstances you may request the deletion of your personal data, subject to our legal retention obligations. (d) The right to restriction of processing — you may ask us to limit the way we use your data in specific circumstances. (e) The right to object — you may object to processing carried out on the basis of our legitimate interests. (f) The right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal. To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days.

9. Children and Age Verification

9b99 is an adult entertainment platform strictly intended for persons aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. All users are required to verify their age as part of the account registration and KYC process. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

9b99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of the 9b99 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

---

Contact Us About Privacy